Returns and Refunds Policy

RETURNS AND REFUNDS

Our policy provides a 14 day return policy. After 14 days from the date the goods arrive at your home, we cannot offer you any refund or exchange.

To be eligible for a return, the item must be intact and in the same condition that you received it. It must also be in its original packaging.

In some cases only partial refunds are granted (if applicable):
* Any item that is not in its original condition, is damaged or is missing parts due to causes beyond our control.
* Any item returned more than 14 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to confirm that we have received your item. We will also notify you whether your refund request has been approved or denied.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within a certain amount of days.

Late or unpaid refunds
If you haven't received a refund yet, first double-check your bank account.
Then contact your credit card company, it may take some time before the refund is formally posted.
Then contact your bank. There are often processing times for posting a refund.
If you have already followed these steps and have not yet received your refund, please write to us at the following address: info@bravateartigiane.com.

Changes
We only replace items if they are defective or damaged. If you need an exchange for the same item, send us an email to info@bravateartigiane.com and ship the item to the following address: Via Mercatelli 28 31058 Sant'Anna di Susegana (TV) Italy.

Shipping
To make a return, send the product to the following address:
Via Mercatelli 28 31058 Sant'Anna di Susegana (TV) Italy.

The shipping costs for returning the item will be at your expense.
Shipping costs are non-refundable. If you receive a refund, the return shipping costs will not be included in the refund.

Depending on the country you live in, the time it takes for your replacement product to arrive may vary.

If you need to ship an item over $75, consider using a trackable shipping service or insuring the shipment. We do not guarantee that we will receive the returned item.