Refund policy

RETURNS AND REFUNDS

Our policy provides a 14-day deadline for returns. After 14 days from the date of purchase, we cannot offer you a refund or exchange.

For the item to be eligible for return, it must be intact and in the same condition as you received it. It must also be in its original packaging.

In some cases, only partial refunds are given (if applicable):
* Any item that is not in its original condition, is damaged or has parts missing due to causes beyond our fault.
* Any item returned more than 14 days after delivery.

Refunds
Once we receive and inspect your return, we will send you an email notifying you that we have received the item. We will also notify you of the approval or denial of your refund request.
If your request is approved, your refund will be processed and a credit will automatically be applied to your original card or payment method within a certain number of days.

Late or outstanding refunds
If you have not yet received a refund, first recheck your bank account.
Then contact your credit card company; it can take some time before the refund is formally recorded.
Then contact your bank. There are often processing times involved in registering a refund.
If you have already followed these steps and have not yet received your refund, write to us at: info@bravateartigiane.com

Changes
We replace items only if defective or damaged. If you need an exchange for the same item, email us at info@bravateartigiane.com and send the item to the following address: Via Mercatelli 28 31058 Sant'Anna di Susegana (TV) Italy.

Shipping
To make a return, ship the item to the following address:
Via Mercatelli 28 31058 Sant'Anna di Susegana (TV) Italy.

Shipping costs for returning the item will be your responsibility.
Shipping costs are non-refundable. If you receive a refund, the return shipping costs will not be included in the refund.

Depending on where you live, the time it takes for the replacement item to be delivered may vary.

If you need to ship an item valued over €75, please consider using a trackable shipping service or insuring the shipment. We do not guarantee that we will receive the returned item.